How It Works, Pricing & Policies
Everything you need to book Thirteen's Pizza: how it works, what it costs and our catering policies, all in one place.
Four Steps to a Stress-Free Event
Booking Thirteen's takes one conversation. Everything after that is on us.
Tell Us About Your Event
Date, headcount, location and occasion. Fill out our short Book an Event form.
Get Your Proposal
We send a menu and quote shaped to your guests, dietary needs and budget within 24 hours after we have a call to discuss your event.
Lock In Your Date
A $250 non-refundable deposit holds your date. Your menu and guest count locks and is finalized one week before the event.
We Cook Live, You Enjoy It
We arrive early, fire pizzas in front of your guests, serve, and leave your space clean.
“Highly recommend for a hands off easy catering experience with mouthwatering food!”Tom B., Google review
Pizza Packages
Featuring our renowned 14” handcrafted artisanal pizzas, served by the slice. Made to accommodate larger gatherings with ease and efficiency. Each pizza is carefully cut into 8 slices, so guests have a refined and varied tasting experience—ideal for events where quality, seamless service, and presentation matter.
Pizza Package (pizza only)
Includes
- Choice of up to 3 kinds of pizza (2 classic + 1 speciality or dessert).
- Varieties of pizza will be evenly divided by guest count.
- We base the number of pizzas on 4 slices per person.
Pricing
*Custom quote available for events over 250 guests.
Pizza Plus Package
Includes
- Pizza Package plus any add-ons of your choice.
- Choice of up to 4 kinds of pizza (2 classic + 2 speciality or dessert).
- Varieties of pizza will be evenly divided by guest count.
- We base the number of pizzas on 4 slices per person.
- Pricing is Pizza price Per Person, plus the Add-On choice price per person.
Extra Pizza Option
- Add $3 per person for each additional pizza selection beyond the included number.
- Add $2 per person for GRANDMA-STYLE crust.
Catering Policies
General Information
- Pricing includes serving pizzas up to 25’ from the ovens
- If pizzas need to be carried or transported to a service area beyond the 25’, a $1 per guest fee applies (minimum $100). Additional fees may apply if extra staff are required due to distance, stairs, or elevator access. You’re welcome to provide your own runners if you prefer.
- Standard service time: 2 hours (or less if service is completed), plus: 60–90 minutes setup (varies by event)
- Additional service time: $100 per 60 minutes or fraction (added automatically if your event runs over, with client notification)
- Travel is included within 25 miles of Draper, UT. Outside this range will include a travel fee.
- Please provide a parking spot as close as possible to the cooking area.
What Is Included
- Pizza service items: trays, serving spatulas, heavy-duty paper plates, white napkins, black plastic forks
- Menu signage, labeling
- You are welcome to provide your own serving items if preferred
Availability and Minimum Order
- Availability is subject to change at any time prior to reservation confirmation
Dates are not reserved until:
- A $250 (non-refundable) deposit is paid via Square Invoice that is sent to you
- You receive email confirmation from our catering manager that your date is secured
- All events are subject to a minimum order requirement, based on the date and time of event
Peak Season Food Minimums (June–September, November–December)
Off Season Food Minimums (January–May, October)
- If your selections fall below the minimum, your order total will be raised to meet it
- Sales tax, travel, transportation, additional time, and service fees do not count toward the minimum
Changing and Finalizing Orders
- You can make changes to your headcount, menu, contact info, and parking instructions until 8 days prior to your event
- 1 week before your event, your order will lock and be finalized (you will receive email notification of your upcoming deadline the week before your order is finalized)
After finalization:
- Changes require approval
- A $100 change fee applies
- Any timing or location changes after reservation require approval and are subject to availability
Payment and Cancellation
- Sales tax + 20% service fee are added to all orders (service fee includes gratuity)
- Final payment is due seven (7) days before the event
- Accepted: cash, check, card (card payments incur a 3% service charge)
Cancellation policy:
Rescheduling Policy
- Rescheduling requests must be made in writing at least 30 days before the event and are subject to the caterer’s availability.
- If approved, all payments transfer to the new date, subject to a $150 rescheduling fee.
- Requests made under 30 days may be treated as a cancellation.
Force Majeure:
- If the event is canceled due to circumstances beyond human control (e.g., extreme weather, natural disasters, government mandates), neither party is liable.
- All payments will be issued as a credit toward a rescheduled date within [12 months].
Frequently Asked Questions
How far in advance should I book?
We recommend booking 1–4 months in advance. Peak season (June–September and November–December) fills first. Ask about last-minute availability through our Book an Event form.
How many guests can you serve?
Our packages are priced for 20 to 250 guests, and we offer custom quotes for larger events. [CONFIRM MAX]
How fast is service?
Each pizza cooks in minutes, so pizzas keep coming all event long. [OPTIONAL: X GUESTS IN ABOUT X MINUTES]
Do you have gluten-free, dairy-free, vegetarian and vegan options?
Yes, at every event. Tell us about allergies when you book. [NOTE CROSS-CONTACT POLICY]
Do you serve alcohol?
[ANSWER]
How much space do you need?
About [XX × XX FT] of flat, accessible space. Parking lots, driveways, patios and venue service areas work well.
Do you need power or water?
Our Gozney ovens run on propane. [ANSWER: POWER/WATER NEEDS]
Can you cook indoors?
[ANSWER: PROPANE OVENS TYPICALLY STAY OUTDOORS; WE CAN SERVE INDOORS]
What happens if it rains or snows?
[ANSWER]
Where do you travel?
We're based in Draper and serve Salt Lake City, Park City, Provo, Logan and St. George, and anywhere you need us. We've catered events as far away as New York City, New Hampshire, San Francisco, San Diego and Montana.
Do you provide insurance paperwork?
[CONFIRM: YES, WE CAN SEND A CERTIFICATE OF INSURANCE TO YOUR VENUE OR COMPANY.]
Can I get a W-9?
Yes. Email us and we'll send one over.
Do you offer pizza classes?
Yes. Hands-on classes for teams, date nights and private groups. See our classes →
Ready to Start?
Tell us your date, guest count and location and we'll confirm availability.